At the top of ISG, we’ve assembled a management team that’s led our company to become one of the Top 25 largest minority-certified-owned firms in Chicago. How did we get here? For one, we understand the Return on Investment required to successfully compete in many client industries and communicate that greater sense to our employees.
We believe in empowering people in an environment where they can think outside of their roles if need be and know that there is a support structure fully committed to backing them up in order to make the project a complete success.
As a result, many of the partnerships we enjoy, such as with top healthcare companies, have lasted well over three decades. We’re proud to say that all the while, we’ve maintained our standing as a top 10 Tier-1 supplier to our clients.
CIOs, procurement executives and hiring managers continually ask our President, “Joe, what’s next?” so they can stay ahead of any unexpected and accelerated changes in the business world and proactively customize a strong response.
For over three decades, Joe Salas has had the answer for them by providing the highest level of business intelligence on the best IT recruitment practices, industry trends and tools.
Upon founding Innovative Systems Group, Joe knew that our key points of difference would be our depth of experience, a more cost-effective approach and a drive to outhustle larger IT consulting firms, thanks to our greater flexibility and faster response. His commitment to “customer-centric” values, elevated service and a “whatever it takes” attitude has, in turn, been embedded into our culture at ISG – a culture that enjoys an over 95% retention rate.
You can see Joe’s influence to make the customer as comfortable as possible every day in smooth onboarding processes, one-on-one relationships within our customer accounts, transparent communication of our processes and a demand that every individual we bring aboard our team keeps moving in the name of personal growth and career development.
When he isn’t developing a new business unit for ISG halfway around the world or striving to better understand the perspective of what a Fortune 500 firm demands from its talent base, Joe enjoys mentoring entrepreneurs, identifying fundraising opportunities to give back to the local community and advising on commercial real estate developments in Illinois, Florida and Arizona.
Joe graduated from DePaul University with a B.S. in Management Information Systems.
Executive Vice President
Gerry is an experienced leader in technology product and services management with a solid corporate business background in the Healthcare and Medical fields. He has a unique understanding of customer needs and culture, and his dedication to customer service is evident in his ability to foster strong relationships with our Fortune 500 accounts.
Gerry received a B.S. in Information Systems from DeVry University and proudly worked for Health Care Service Corporation, most notably on Medicare and Government Contracts. At ISG, Gerry drives service and performance to bring customers reduced costs and added value.
Quotes from Our Leadership Team
“It’s been said that teaching your organization to love the customer is perhaps the single most powerful thing a leader can do. This feeling of respect and dedication is also the fabric that holds together the employees of an organization.”
“Our relentless commitment to 100% customer satisfaction is what makes us different ... and this difference is what makes us better.”
A Culture Of Mentoring and Training
With their collective years of experience, Joe and Gerry didn’t want to see all the knowledge they’ve attained at the leadership level be bottled up without disseminating insights to the rest of ISG’s team. That’s when they saw the opportunity to create one of the very best mentoring and teaching environments in the recruitment industry for emerging leaders to learn from.
Today, those up-and-coming talents are being trained and elevated into new skillsets by the leadership team here at ISG related to consulting, recruiting, vendor management, HR, BPO, project management, ERP and talent management.
Here’s just a sampling of what these incredible talents have achieved:
Expanding our Offshore Enterprise Project Management Office (EPMO) Division, which tripled in size in 2019 due to the impressive performance of the Philippine Workforce.
Mentoring new Project Managers and Project Coordinators to ensure that IT and non-IT projects are carried out and delivered within agreed time, cost and scope constraints.
Understanding and supporting ISG’s Business Process Outsourcing initiatives
Meeting KPIs and service levels agreed upon with the client
Managing offshore recruiting teams through crystal-clear communications
Increasing customer engagement by upselling and cross-selling services
Interpreting HR analytics to convey insights to high-level management
Utilizing all online and offline sourcing techniques to create a strong candidate pipeline