Build a high-performing support team in weeks without the overhead
Reduce support costs by up to 60%
Launch dedicated teams quickly
Voice, chat, email and patient coordination.
Build a high-performing support team in weeks without the overhead
Reduce support costs by up to 60%
Launch dedicated teams quickly
Voice, chat, email and patient coordination.
Build a high-performing support team in weeks without the overhead
Reduce Support costs by up to 60%
Launch dedicated teams quickly
Voice, chat, email, and patient coordination
THE CHALLENGE
Support demand is growing, but internal teams are already stretched.
Long wait times, rising ticket volumes, and limited internal bandwidth are slowing your business down. For healthcare organizations, inefficient scheduling and registration workflows create even more friction impacting both operations and patient experience.
Long wait times and ticket backlog
THE CHALLENGE
Support demand is growing, but internal teams are already stretched.
Long wait times, rising ticket volumes, and limited internal bandwidth are slowing your business down. For healthcare organizations, inefficient scheduling and registration workflows create even more friction impacting both operations and patient experience.
Long wait times and ticket backlog
WHY ISG
A high-performing contact center team ready when you are
WHY ISG
A high-performing contact center team ready when you are
Powering high-performing support operations
Customer Support Teams
Voice, chat and email
Overflow and after-hours coverage
Technical Support
Tier 1 and Tier 2 support
Troubleshooting and ticket workflows
Seamless escalation handling
Scheduling, intake, and registration
Care coordination and follow-ups
Healthcare-trained agents
Solutions Built for Your Support Operations
Powering high-performing support operations
More than a provider, ISG is your contact center partner building and managing dedicated teams that integrate seamlessly with your business and deliver exceptional customer experiences.
Customer Support Teams
Voice, chat, and email
Overflow and after-hours coverage
Technical Support
Tier 1 and Tier 2 support
Troubleshooting workflows
Seamless escalation handling
Patient Services
Provide compliant, care-focused support for healthcare operations.
Scheduling, intake, and registration
Care coordination and follow-ups
Healthcare-trained agents
30 +
Years in the industry
6,000 +
Projects ITO+RPO+BPO
90%
US Based Clients
ISO 27001
Security trust signal
We are ISO 27001 Certified, one of the highest international standards when it comes to data information security.
Launch your team in 3 simple steps
Discover & Plan
We assess your needs, workflows, and KPIs.
Build & Train
We recruit, train, and align your team to your systems.
Launch & Scale
Go live quickly with ongoing management and performance optimization.
Launch your team in 3 simple steps
Discover & Plan
We assess your needs, workflows, and KPIs.
Build & Train
We recruit, train, and align your team to your systems.
Launch & Scale
Go live quickly with ongoing management and performance optimization.
REAL IMPACT FROM OFFSHORE SUPPORT
More patient access. Better operational outcomes.
A U.S based community health center improved scheduling consistency and reduced missed calls by extending front-desk support with offshore team.
THE CHALLENGE
High call volumes during peak hours meant not every patient call was answered. This led to missed appointments, increased pressure on front desk staff, and lost revenue opportunities.
THE SOLUTION
An offshore support team was introduced to handle inbound calls, patient registration, and appointment scheduling. Working as an extension of the existing front desk.
HOW IT WORKED
- Calls routed to offshore team during peak hours
- Scheduling and registration handled in real time
- Complex cases escaleted to onsite staff
THE IMPACT
Consistent coverage improved patient access, reduced strain on internal staff, and captured more demand without adding headcount.
Client: Community Health Center (FQHC - U.S.)
Focus: Patient Registration & Scheduling
KEY RESULT
60-80%
of calls handled by offshore team
Fewer
missed calls during busy periods
More
appointments slots filled consistently
Reduced
interruptions for onsite staff
By extending patient access with offshore support, the organization improved consistency at the front door-capturing more demand, reducing strain on staff, and doing it without adding headcount.
Stronger Patient Access
More Demand Capture
No Added Headcount
START WITH CONFIDENCE
Let’s build your support team.
Get a custom plan for customer support, technical support, or patient services tailored to your volume, workflows, and goals.
Free Consultation
No Obligation
Quick Turnaround
START WITH CONFIDENCE
Let’s build your support team.
Get a custom plan for customer support, technical support, or patient services tailored to your volume, workflows, and goals.
Free Consultation
No Obligation
Quick Turnaround