ISG Case Study

Preferred Supplier – Workforce Management / Staff Augmentation

The Client

Mobile device manufacturer and telecommunications equipment provider

Our client is a company that has had roots in the Chicagoland area since 1928. It has designed, manufactured and sold a variety of home and broadcast network products while its work in the smartphone space has been truly groundbreaking.

The Challenge

Find the a highly qualified Consulting Services Supplier to help source a multitude of talent.

Traditionally, every Fortune 500 faces the prospect that a certain percentage of their overall contingent labor expense must come from a diverse supplier such as a Minority-Owned Supplier or Women-Owned Business. However, while an important factor, one does not win business by this minority status alone.

Case in point – the client’s Procurement Manager not only needed to identify a diverse supplier certified in Cook County and the City of Chicago but one that clearly understood all the intricacies and detail involved with sourcing a variety of government positions requiring high-level clearance.

However, the manager’s need to bring aboard superb talent wasn’t confined to the government sector. Her requirements for other industries were vast and varied.

For example, in the indirect labor (IDL) category, the Procurement Manager needed help in sourcing for IT talent such as Project Managers, Business Analysts, Database Developers, Application Developers and Network Engineers.

She even had former managers and directors she wanted to bring back into the fold for projects but had to work under a 3rd party umbrella since they were contingent labor.

The Solution

Bringing the best together with a strong talent pipeline and hassle-free way to bring on independent candidates.

Due to ISG’s track record of success and its status as a Minority-Owned Business, the client gave us access to many of their projects, including those involving high-level government categories. Almost immediately upon onboarding, ISG made an impact with high quality resumes and reporting to ensure the submitted talent was in sync with the client’s goals.

As the relationship grew, the client’s Procurement Manager also enabled us to work with “pass-throughs” – independent candidates whom the manager would like to work on a given job and are not currently working with another company. Since these candidates couldn’t be technically employed by the client directly, ISG managed this entire category of talent on the client’s behalf to put certain contracts, terms and conditions in place.

The Outcome

Maximizing the client relationship – and building new opportunities as a result.

Today, ISG is proud to say that we have grown our relationship with the client from the government solutions sector to now working on every piece of business that our client has to offer. This is all attributed to the consistent successes we’ve enjoyed as a partnership.

Even when the company divested itself to a new line of business, the Procurement Manager highly recommended ISG to that group, a completely new client. So without our doing any sales or “pitching” of our services, the divested company will be onboarding ISG as a valued supplier as well.